Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms” or “Agreement”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Aulencia Holdings, LLC, doing business as “The Playbook” (“The Playbook,” “Company,” “we,” “our,” or “us”), governing your access to and use of our website, mobile applications, APIs, and all related services, features, content, and functionality (collectively, the “Service”).

By accessing, browsing, using, or registering for the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must immediately discontinue use of the Service.

Electronic Communications Consent. By using the Service or providing your email address, you consent to receive electronic communications from us, including notices, disclosures, agreements, and other communications. You agree that all communications we provide electronically satisfy any legal requirement that such communications be in writing, in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. §§ 7001–7006).

If you use the Service on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms, and “you” refers to that entity.

2. Eligibility

You must be at least 13 years of age (or 16 in the EEA) to use the Service. If you are under the age of majority in your jurisdiction, you may only use the Service with the consent of a parent or legal guardian who agrees to be bound by these Terms. By using the Service, you represent and warrant that:

• You meet the minimum age requirement.
• You have the legal capacity to enter into a binding contract.
• You are not prohibited from using the Service under applicable law.
• All information you provide is accurate and truthful.

3. Description of Service

The Playbook is a digital platform that provides information aggregation, analysis, and recommendation services related to professional sports, including the National Basketball Association (“NBA”) and the National Hockey League (“NHL”). The Service includes, but is not limited to:

• Game schedules, dates, times, matchups, and venue information for NBA and NHL games.
• Broadcast channel and streaming service availability information.
• Blackout and regional coverage information based on user location.
• Subscription service recommendations and cost optimization guidance.
• Personalized content based on user preferences and favorite teams.
• Account management and user preference storage.

Informational Only. The Service aggregates publicly available information from various sources. We do not own, control, or have any affiliation with the NBA, NHL, their teams, broadcast networks, or streaming services unless explicitly stated. All sports-related content is provided for informational purposes only.

We reserve the right to modify, suspend, discontinue, or change any aspect of the Service at any time, with or without notice, and without liability to you or any third party.

4. User Accounts

4.1 Account Creation

Certain features require an account. When you register, you agree to:

• Provide accurate, current, and complete registration information.
• Maintain and promptly update your information.
• Keep your password confidential and secure.
• Accept responsibility for all activities under your account.
• Notify us immediately of any unauthorized use or security breach.
• Maintain only one account per person.

4.2 Account Suspension and Termination

We may suspend, terminate, or restrict your account at any time, with or without notice, for any reason, including but not limited to violation of these Terms, fraudulent activity, extended inactivity, or requests from law enforcement. Upon termination, your right to use the Service immediately ceases.

5. Service Access and Subscriptions

5.1 Service Tiers

The Service is available in two tiers:

• Free: Schedule intelligence, viewing path information, blackout detection, My Teams, My Games, and email notifications (Morning Digest and Game Reminders). Available to all registered users at no cost. No credit card required.
• Pro ($4.99/month): All Free features plus the full Subscription Optimizer, including coverage strategies (As-Is, Complete Coverage, Rebuild Cheapest), Smart Saving Suggestions, 30-day coverage calendar, and cost analysis.

5.2 Billing and Payment

Pro subscriptions are billed monthly at the rate displayed at the time of purchase. All payments are processed by Stripe, Inc. By subscribing to Pro, you authorize us to charge your selected payment method on a recurring monthly basis until you cancel.

• Pricing: The current Pro price is $4.99 per month. We reserve the right to change pricing with at least 30 days’ notice via email or the Service. Price changes take effect at your next billing cycle after the notice period.
• Payment Processor: Stripe handles all payment processing. We do not receive or store your full credit card number. Your use of Stripe is subject to Stripe’s terms of service and privacy policy.
• Failed Payments: If a payment fails, we may attempt to charge your payment method again. If payment cannot be collected after reasonable attempts, your Pro access may be suspended or reverted to the Free tier until the balance is resolved.
• Taxes: Prices displayed may not include applicable sales tax, VAT, or other taxes. Any applicable taxes will be added at checkout as required by law.

5.3 Cancellation

You may cancel your Pro subscription at any time through your account settings (Settings > Subscription > Manage Subscription) or via the Stripe billing portal.

• Upon cancellation, you retain Pro access through the end of your current billing period.
• After the billing period ends, your account reverts to the Free tier.
• No cancellation fees apply.
• You may resubscribe at any time.
• Subscription Optimizer timing suggestions are informational only and do not execute cancellations with third-party providers.

5.4 Refunds

Pro subscription fees are generally non-refundable. If you believe you were charged in error or have extenuating circumstances, contact us at support@theplaybook.watch. Refund requests are evaluated on a case-by-case basis at our sole discretion.

5.5 Future Changes

We reserve the right to introduce additional paid features, modify existing tiers, or change pricing at any time with reasonable advance notice. You are under no obligation to pay for any feature; if you do not wish to pay, you may discontinue use of the affected feature or the Service entirely.

6. Acceptable Use Policy

You agree to use the Service only for lawful purposes. You agree NOT to:

• Use the Service for any illegal purpose or in violation of any applicable law or regulation.
• Violate or infringe upon the rights of others, including intellectual property, privacy, or publicity rights.
• Attempt to gain unauthorized access to the Service, other accounts, or connected networks.
• Interfere with or disrupt the Service, servers, or connected networks.
• Use automated systems (bots, scrapers, crawlers) to access or copy content without prior written consent.
• Reproduce, sell, resell, or exploit any portion of the Service for commercial purposes without express written permission.
• Transmit viruses, malware, or other harmful code.
• Impersonate any person or entity, or misrepresent your affiliation.
• Harass, abuse, or threaten other users or third parties.
• Reverse engineer, decompile, or disassemble the Service.
• Remove or alter proprietary notices, labels, or marks.
• Circumvent security measures, access controls, or usage restrictions.
• Use the Service in any manner that could damage, disable, or impair our infrastructure.

Violation of this policy may result in immediate account termination and may subject you to civil and criminal liability.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service, including its original content, features, functionality, design, code, algorithms, and databases, is owned by Aulencia Holdings, LLC (d/b/a The Playbook), its licensors, or other providers and is protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for personal, non-commercial use in accordance with these Terms.

7.2 Third-Party Intellectual Property & Trademarks

NBA®, NHL®, and the names, abbreviations, and trademarks of all member teams, broadcast networks (including but not limited to ESPN, TNT, ABC, NBC, and Fox), and streaming services referenced on the Service are the property of their respective owners. Our use of these names is solely for purposes of identification and informational reference and does not imply any affiliation, endorsement, sponsorship, or partnership.

We do not display, reproduce, or distribute any third-party logos, wordmarks, or brand imagery. We do not claim ownership of any third-party intellectual property. All sports-related content is aggregated from publicly available sources and is presented for informational purposes only.

7.3 No Affiliation or Endorsement

The Playbook is an independent service. Unless explicitly stated otherwise, The Playbook is not affiliated with, endorsed by, sponsored by, or partnered with the National Basketball Association (NBA), the National Hockey League (NHL), any of their member teams, any broadcast network, any streaming service, or any other third party referenced on the Service. Any reference to third-party names is nominative and for identification purposes only.

7.4 Content Accuracy & Schedule Disclaimer

Game schedules, broadcast assignments, streaming availability, and blackout information displayed on the Service are subject to change at any time without notice. We aggregate information from publicly available sources and make reasonable efforts to keep it current, but we do not guarantee the accuracy, completeness, timeliness, or reliability of any such information. You should verify broadcast details through official sources before making decisions based on information from the Service.

7.5 Affiliate Disclosure

The Service may contain links to third-party websites, products, or services. Some of these links may be affiliate links, meaning we may earn a commission if you click through and make a purchase or subscribe. This does not affect the price you pay. We only recommend services we believe may be useful to our users. The inclusion of any affiliate link does not imply endorsement or guarantee of the linked service.

7.6 User Content

You retain ownership of content you submit (“User Content”). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, distribute, modify, display, and exploit it in connection with the Service.

7.7 Digital Millennium Copyright Act (DMCA)

We respect intellectual property rights and comply with the DMCA. If you believe content on the Service infringes your copyright, submit a written notice to our designated agent including:

• A description of the copyrighted work you believe has been infringed.
• Identification of the allegedly infringing material and its location on the Service.
• Your contact information (name, address, telephone number, email).
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.
• Your physical or electronic signature.

Send DMCA notices to: support@theplaybook.watch

8. Disclaimers and Warranties

THE SERVICE IS PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY.

We do not warrant or guarantee that:

• The Service will be uninterrupted, secure, or error-free.
• Information provided through the Service (including game schedules, broadcast details, channel availability, and blackout information) is always accurate, complete, or current.
• Subscription recommendations will result in cost savings or meet your specific needs.
• Errors or defects will be corrected.
• The Service is free from viruses or harmful components.

We rely on third-party data sources and cannot guarantee their accuracy. Game schedules, broadcast information, and streaming availability are subject to change without notice. You should independently verify all information before making any purchasing, subscription, or viewing decisions.

No oral or written information or advice given by us or our authorized representatives creates a warranty or in any way increases the scope of our obligations.

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the foregoing exclusions and disclaimers shall apply to the fullest extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AULENCIA HOLDINGS, LLC (D/B/A THE PLAYBOOK), ITS MEMBERS, MANAGERS, AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OR INABILITY TO USE THE SERVICE.

THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total aggregate liability for all claims arising out of or relating to the Service shall not exceed one hundred U.S. dollars ($100 USD).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Aulencia Holdings, LLC (d/b/a The Playbook), its members, managers, affiliates, officers, directors, employees, agents, licensors, and service providers from and against all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use or misuse of the Service.
• Your violation of these Terms or any applicable law.
• Your violation of any third-party rights.
• Your User Content.
• Your negligence or willful misconduct.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate. You may not settle any claim without our prior written consent.

11. Dispute Resolution

11.1 Governing Law

These Terms and any dispute arising out of or relating to the Service shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

11.2 Informal Resolution

Before initiating formal proceedings, you agree to contact us at support@theplaybook.watch to attempt resolution in good faith within 60 days.

11.3 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitration will be conducted in New York, New York (or, at your election, your county of residence within the United States) by a single arbitrator selected in accordance with the AAA Rules. The arbitrator’s award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

Fee Allocation: For claims of $75,000 or less, we will pay all AAA filing, administration, and arbitrator fees. For claims above $75,000, fees shall be allocated as determined by the AAA’s rules. Each party shall bear its own attorneys’ fees unless the arbitrator awards fees to the prevailing party as permitted by applicable law.

11.4 Class Action Waiver

YOU AND WE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Neither you nor we may be a class representative or class member in any purported class or representative proceeding. If any court or arbitrator determines that this class action waiver is unenforceable as to a particular claim for relief, the arbitration agreement shall be deemed void as to that particular claim only (and the class action waiver shall be severed), and the parties agree that any resulting class or representative action must be litigated in a court of competent jurisdiction and not in arbitration.

11.5 Arbitration Opt-Out

You may opt out of the arbitration and class action waiver provisions by sending written notice to support@theplaybook.watch within 30 days of first accepting these Terms. Your notice must include your full name, email address, and a clear statement that you wish to opt out. If you opt out, disputes will be resolved exclusively in the state or federal courts located in New York County, New York, and you irrevocably consent to personal jurisdiction and venue in those courts.

11.6 Exceptions

Either party may bring claims in small claims court if eligible. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm, without the requirement of posting bond or other security.

11.7 Mass Arbitration

If 25 or more similar arbitration demands are filed against us within a 90-day period, the parties agree that the AAA’s Mass Arbitration Supplementary Rules (or equivalent procedures) shall apply. We may designate a subset of claims as “bellwether” cases to be arbitrated first, and the outcomes of those cases may inform resolution of remaining claims.

12. Termination

You may terminate your account at any time through your account settings or by contacting us at support@theplaybook.watch.

We may terminate, suspend, or restrict your access to the Service at any time, with or without cause, with or without notice, effective immediately. Grounds for termination include, but are not limited to: violation of these Terms, fraudulent or abusive conduct, extended account inactivity (12 months or more), legal or regulatory requirements, or at our sole discretion.

Upon termination: (a) your right to access and use the Service ceases immediately; (b) we may delete your account and associated data in accordance with our Privacy Policy and data retention practices; (c) any licenses granted to you under these Terms are automatically revoked; (d) all provisions that by their nature should survive (including Sections 7–11, 14, 15, and 16) will survive termination indefinitely.

We are not liable to you or any third party for any termination of your access to the Service. If you believe your account was terminated in error, you may contact us to request review; however, reinstatement is at our sole discretion.

13. Changes to Terms

We may modify these Terms at any time. Material changes take effect 30 days after posting or as otherwise specified. We will notify you of material changes by posting updated Terms with a new date, sending an email, or displaying a notice within the Service.

Continued use after the effective date constitutes acceptance. If you do not agree, discontinue use and terminate your account.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Aulencia Holdings, LLC (d/b/a The Playbook) regarding the Service, superseding all prior agreements, understandings, negotiations, and discussions, whether oral or written.

14.2 Severability

If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remainder of these Terms continues in full force.

14.3 Waiver

No waiver of any provision shall constitute a continuing waiver. Our failure to enforce any right does not waive that right.

14.4 Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without our prior written consent. Any attempted assignment in violation of this section is void. We may freely assign, transfer, or delegate these Terms and any rights or obligations hereunder, in whole or in part, without notice or consent, including in connection with a merger, acquisition, corporate reorganization, change of control, or sale of all or substantially all of our assets. Upon any such assignment by us, the assignee shall assume all of our obligations under these Terms and the references to “The Playbook,” “Company,” “we,” “our,” or “us” in these Terms shall be deemed to refer to the assignee.

14.5 Force Majeure

We are not liable for failures or delays caused by circumstances beyond our reasonable control, including natural disasters, war, pandemics, network failures, government actions, or other force majeure events.

14.6 No Third-Party Beneficiaries

These Terms do not confer any rights on any third party. Nothing creates a partnership, joint venture, agency, or employment relationship between you and us.

14.7 Statute of Limitations

Any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the cause of action accrues. Claims filed after this period are permanently barred.

14.8 Notices

We may provide notices to you via email (to the address on your account), in-app notification, or by posting on the Service. Notices to us must be sent to support@theplaybook.watch. Notices are deemed received when delivered via email or 24 hours after posting on the Service.

14.9 Export Control

The Service may be subject to U.S. export control laws and regulations. You agree not to export, re-export, or transfer the Service to any country, entity, or person prohibited by applicable export control laws.

14.10 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

14.11 Survival

Sections 7 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 11 (Dispute Resolution), 12 (Termination), and 14 (General Provisions) survive termination or expiration of these Terms and your use of the Service.

15. User Representations and Warranties

By using the Service, you represent, warrant, and covenant that:

• All information you provide to us is accurate, current, and complete, and you will promptly update it as necessary.
• You will comply with all applicable local, state, national, and international laws, rules, and regulations in connection with your use of the Service.
• You will not use the Service for any purpose that is unlawful or prohibited by these Terms.
• You have the legal right, authority, and capacity to enter into these Terms and to abide by all of their terms and conditions.
• Your use of the Service will not infringe or violate the rights of any third party, including intellectual property rights, privacy rights, or rights of publicity.

16. Disclaimer of Reliance

The Service provides informational content about sports broadcasting, streaming availability, and subscription services. You acknowledge and agree that:

• The Service does not provide financial, legal, or professional advice. Subscription recommendations and cost optimization suggestions are informational only and should not be the sole basis for purchasing decisions.
• Game schedules, broadcast assignments, and streaming availability are sourced from third parties and may be inaccurate, incomplete, or subject to change at any time without notice.
• Coverage, cost, and savings outputs are estimates based on third-party provider data and may change by location, blackout rules, and pricing updates.
• We do not guarantee that you will be able to view any particular game on any particular service. Blackout rules, regional restrictions, and service terms imposed by third-party providers are beyond our control.
• Before purchasing or cancelling any service, you should independently verify current pricing, availability, and cancellation terms with the provider.
• Any decisions you make based on information from the Service are at your own risk. We are not responsible for any subscription purchases, cancellations, or other actions you take based on our recommendations.

17. Accessibility

We are committed to making the Service accessible to all users. If you experience accessibility barriers or have suggestions for improvement, please contact us at support@theplaybook.watch. We will make reasonable efforts to address accessibility issues in a timely manner.

18. Contact Us

Questions about these Terms? Contact us: